Celebrating Nurses Who Lead: Why Nurse-Led Training Sets the Standard

Honoring Nurse Educators for National Nurses Week

Amanda Heger, MSN, RN, AMB-BC

As we celebrate National Nurses Week, we’re shining a light on the incredible work nurses do every day—not just at the bedside, but also as educators, leaders, and change agents.

At Monarch Medical Technologies, our Clinical Services team is built entirely of experienced nurses who now support other clinicians in adopting EndoTool.

This blog features a perspective from my teammate, Bailey Miller. Bailey’s story – from using EndoTool in a fast-paced emergency department to now training hospitals across the country, is a powerful example of what nurse-led implementation really looks like.

Why Nurse-Led Training Matters

When it comes to implementing new clinical technology—especially something as critical as patient-specific insulin dosing—training isn’t just about teaching features. It’s about building confidence, trust, and real-world understanding.

That’s why our team believes so strongly in nurse-led training. Nurses bring a unique lens to the table. They understand the workflow, the pressures of patient care, and the challenges of adopting new tools in the middle of a busy shift.

Our team is made up of experienced nurses who have walked in the same shoes as the clinicians they support.

They don’t just know EndoTool —they know what it’s like to use it at the bedside, during busy shifts, while balancing competing priorities. That lived experience makes all the difference.

Bailey is a perfect example of that. Her journey from bedside nurse using EndoTool to now leading training for other clinicians is a powerful reflection of how we ensure our users are supported by people who truly understand their world.

From the ER Floor to the Training Room

Bailey Miller, BSN, RN, CEN

I’ve worked in several emergency departments over the years. Insulin drips weren’t part of every shift, but when they were, they brought a whole new level of complexity.

Managing those drips using paper protocols was stressful—nothing was standardized, and every provider seemed to do things slightly differently. I’ve used both paper protocols and EndoTool, and the contrast between the two couldn’t be more stark!

Confusion was common with paper protocols. Every time an insulin drip was initiated, there was inconsistency in how orders were written and followed.

This lack of standardization made the process not only inefficient, but also stressful, especially in high-pressure situations where time and clarity are everything.

Monarch’s Clinical Services Specialist Team: Caitlin Lee-Walrod, MSHIA, BSN, RN, Amanda Edwards, RN, BSN, Bailey Miller, BSN, RN and Tracy Smith, BSN, RN.

How EndoTool Changed My Workflow

Using EndoTool was a game-changer. The intuitive prompts, ease of use, and patient-specific dosing removed the guesswork entirely.

I felt confident knowing my patients were receiving care tailored to their individual needs. It freed up valuable time and mental energy which allowed me to better prioritize patient care, not just for those on insulin drips, but for all patients under my watch.

No more second-guessing protocols or scrambling to interpret paper charts. It brought peace of mind in an otherwise chaotic environment.

Now I Train Nurses Like Me

Today, I’m a Clinical Services Specialist at Monarch Medical Technologies. I now have the privilege of educating nurses about the very software that once helped me deliver safer, more effective care.

Learning a new system, no matter how helpful, can feel like just one more thing on an already full plate.

But what I emphasize to nurses is this: EndoTool doesn’t just help with insulin management. It improves patient outcomes by personalizing care, and just as importantly, it simplifies your workflow.

That means more time at the bedside, more meaningful patient interactions, and less stress over complex protocols.

Empowering Change from the Ground Up

Transitioning from a bedside nurse to a national trainer has been an incredibly eye-opening experience. As a user of EndoTool, I understood firsthand how it improved patient care and simplified my workflow.

But becoming an educator gave me a deeper appreciation for its broader impact. I’ve learned how vital empathy and relatability are when introducing new tools to busy nurses, and how speaking from experience builds real trust.

This role has taught me not just how to teach the software, but how to empower nurses to feel confident using it which ultimately helps them provide safer, more effective care, just as it once did for me.

Real Impact Driven by Real Nurses

Amanda Heger, MSN, RN, AMB-BC

One of the most rewarding parts of my role is watching nurses like Bailey grow into leaders who shape how our solution is adopted and embraced. Our team is made up of nurses with a wide range of clinical backgrounds and that diversity is one of our greatest strengths.

They speak the language of the floor and tailor their support to what truly matters for clinical teams.

Bailey, and nurses like her, are the heart of our training model. Their insight, compassion, and firsthand experience make our implementation process not just effective, but truly exceptional.