Services & Support

Beside You Every Step of the Way

Monarch Medical Technologies provides a full menu of services to ensure success for each one of our customers. From discovery to implementation to end-user support, our team of clinical and technical experts are focused on providing hospitals with the resources needed to provide safe patient care.

Discovery

It can be intimidating and even daunting to begin evaluating new glucose management protocols for your organization. Don’t go at it alone – our team is here to support you during the discovery and evaluation phase of your process. Monarch is equipped to partner with you in developing the right team of people to find the safest solution for your patient population.

Education

We firmly believe that success is derived from a team effort between your organization and ours. We have a comprehensive strategy for training that is available before, during, and after go-live. We offer onsite, hands-on training and virtual training with our own SCORM compliant eLearning system.

Go-Live

The deployment of EndoTool requires minimal internal resources in comparison to other healthcare IT solutions, and our team will work with all necessary members of your organization to prepare before the day of go-live. We also offer support to deploy EndoTool in a testing environment, before deploying in production.

24/7/365 Support

We offer support at every level: on-demand phone support, case management, and product management requests. Your organization is available 24/7/365 and so is our support staff.

EndoTool Windows 10 Supported Versions
The below list of Monarch Medical Technologies EndoTool Product Versions are fully supported by Monarch Medical Technologies on these editions of Windows: Windows 10 Pro, Windows 10 Education,and Windows 10 Enterprise. They are supported on the in-market supported servicing branches of Windows 10 including: Current Branch, Current Branch for Business and the the Windows 10 Enterprise Long Term Service Branch. They are supported on Internet Explorer versions including: Internet Explorer 11, Microsoft Edge, and on all currently supported servicing branches of Windows 10.

· EndoTool IV 1.x (and 8.x thick client)
· EndoTool SubQ 1.x
· EndoTool Analytics 2.7
· EndoTool EMR 1.x

If you have any questions related to the versions of Windows that EndoTool is supported on, contact Monarch Customer Service 24/7/365 via phone at 877-FIX-GLUC (349-4582) or email at support@monarchmedtech.com.
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24/7/365 Customer Service

877-FIX-GLUC (349-4582)

support@monarchmedtech.com